At Seafarer Gear, we’re committed to delivering premium marine equipment to boating enthusiasts and water sports lovers worldwide. Our shipping and returns policies are designed to provide you with a seamless experience from order to delivery and beyond.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding UK public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: £12.95 via DHL or FedEx – Delivery within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50 via EMS – Delivery within 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

Returns & Exchanges

We stand behind the quality of our marine equipment. If you’re not completely satisfied with your purchase, you may return most items within 15 days of receiving your order for a full refund or exchange.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Boat covers and biminis that have been installed or used
  • Paddles with signs of wear
  • Any customized or specially ordered items

Return Process

Step 1: Contact Customer Service

Email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address: 27 Boar Ln, Leeds, GB LS3P 8MD

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging with all accessories. Ship to our address using a trackable service.

Step 4: Receive Your Refund or Exchange

After we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Exchanges shipped once return is processed

Refund Information

Refunds are issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Important: Original shipping costs are non-refundable unless the return is due to our error. For international returns, customers are responsible for return shipping costs and non-refundable customs fees.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange a replacement at no cost to you

Need Assistance?

Our customer service team is available Monday-Friday, 8:30 AM – 5:00 PM GMT to help with any questions about shipping or returns. Contact us at [email protected].

At Seafarer Gear, your satisfaction is as important to us as the quality of our marine equipment. Thank you for choosing us for your boating and water sports needs.