Welcome to Seafarer Gear’s FAQ section. Here you’ll find answers to common questions about our premium marine equipment, shipping policies, and more. If you can’t find what you’re looking for, our customer service team is always ready to help.

About Our Products

What types of marine equipment do you specialize in?
We offer a comprehensive range of high-quality marine gear including anchoring and mooring systems, boat covers and biminis, deck equipment, paddles, rod holders, and wakeboards. Our products are designed for water sports enthusiasts who demand reliability and performance.
Are your products suitable for both freshwater and saltwater use?
Absolutely! All our marine equipment is designed to withstand both freshwater and saltwater conditions. We use corrosion-resistant materials and durable construction to ensure longevity in any aquatic environment.
Do you offer custom-sized boat covers and biminis?
Yes, we provide custom sizing options for our boat covers and biminis. Please note that custom items may require slightly longer processing times (typically an additional 2-3 business days) before dispatch.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting the “Create Account” option. Having an account allows you to track orders, save your shipping details, and view your order history.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments. All transactions are encrypted for your security.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed for dispatch yet.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping options:
Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days from our Leeds warehouse.
Do you ship to my country?
We ship globally to most countries, excluding some remote areas in Asia and other regions. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.
Will I need to pay customs fees or import taxes?
For international orders outside the UK, customers may be responsible for additional customs fees or import taxes determined by your local authorities. These charges aren’t included in our shipping costs and will be payable upon delivery.
How can I track my order?
All shipments include tracking numbers that will be emailed to you once your order is dispatched. You can use this tracking number to follow your marine gear’s journey to your doorstep (or dock!).

Returns & Exchanges

What is your return policy?
We stand by the quality of our products, but if you’re not completely satisfied, you may return items within 15 days of receipt for a refund or exchange. Items must be in original condition with all packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the appropriate address.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider, typically 5-10 business days.

Still Have Questions?

Our customer service team navigates these waters daily and is ready to assist with any additional questions you may have about our marine equipment or policies.

Email us at: [email protected]

Visit us at: 27 Boar Ln, Leeds, GB LS3P 8MD

Dive into excellence. Gear up with Seafarer.